SHIPPING & RETURN

Items are prepared from Monday to Friday during office hours and delivered within 24 - 72 hours from the date of receipt of the order, depending on the country of delivery.


Shipping times and costs in Italy and Europe (except Switzerland) are as follows:




Italy
24 - 48 hours DHL Express
48 - 72 hours DHL Economy
Shipping costs will be calculated during check-out *


Europe
24 - 48 hours DHL Express
48 - 72 hours DHL Economy
Shipping costs will be calculated during check-out *

• Shipping costs differ due to destination country and weight of the order.
  
  During sales or promotion periods, however, shipments may take longer. Furthermore, MACONDO STORE reserves the right to offer free shipping during certain periods of the year.
  
  Once the order has been confirmed you will receive an email containing the Tracking Number to follow the status. For any further request or change, you can contact our Customer care.
  
  In the following holidays days courier does not ship:
  
  
  1 January
  6 January
  Easter and Easter Monday
  25 April
  1 May
  2 June
  15 August
  1 November
  8 December
  25 December
  26 December

Within 14 days of delivery, it is possible to return or exchange Items purchased on Macondo store; please note that return shipping fee will be charged to you.
To proceed with return or exchange, Log In to your account or send an e-mail to customer@macondostore.com for approval.
All items must be delivered in their original condition, provided with all MACONDO label tags and original packaging intact, and must never have been used.
MACONDO reserves the right to refuse any returned item if it does not meet the above requirements.
If the return is refused, you will be notified by e-mail within 2 working days.