SHIPPING & RETURN

You may cancel your order within two hours of placing it.


Items are prepared from Monday to Friday during office hours and delivered within 24 - 72 hours from the date of receipt of the order, depending on the country of delivery.


Shipping times and costs in Italy and Europe (except Switzerland) are as follows:




Italy
24 - 48 hours DHL Express
48 - 72 hours DHL Economy
Shipping costs will be calculated during check-out *

Europe
24 - 48 hours DHL Express
48 - 72 hours DHL Economy
Shipping costs will be calculated during check-out *

• Shipping costs differ due to destination country and weight of the order.

Please note that if your country is not part of the European Union, you will be liable to pay local taxes and duties on receipt of your order, for which Macondo cannot accept liability.


During sales or promotion periods, however, shipments may take longer. Furthermore, MACONDO STORE reserves the right to offer free shipping during certain periods of the year.

Once the order has been confirmed you will receive an email containing the Tracking Number to follow the status. For any further request or change, you can contact our Customer care.

In the following holidays days courier does not ship:


1 January
6 January
Easter and Easter Monday
25 April
1 May
2 June
15 August
1 November
8 December
25 December
26 December

Within 14 days of delivery, you may return items purchased from the Macondo shop. Please note that the cost of return shipping will be borne by the customer, in addition to any customs duties and taxes on the final refund.

To proceed with a return, log into your account or email customer@macondostore.com for approval.

In case you decide to return your order with another courier, please make sure to inform Customer Service and share the tracking code.
According to tax regulations, it is not permitted to declare lower values or mark items as gifts. Macondo assumes no responsibility for the loss of packages shipped with customer-generated labels.

All items must be delivered in their original condition, with all MACONDO labels and original packaging intact, and must have never been used.
MACONDO reserves the right to refuse any returned item if it does not meet the above requirements.
Refunds will be processed within 5 working days, excluding public holidays, of the arrival of the return in our warehouse. If the return is refused, you will be informed by e-mail within 2 working days.


Changes are not permitted.